Most of our products require your car to have factory-wired CarPlay or Android Auto. You can use our Vehicle Compatibility Checker on the product page or send your car’s model, year, and a photo of your dashboard to sales@joyeauto.com for verification.

For our USB Dongles/Adapters, it’s plug-and-play. However, for our Wireless Interface Boxes, professional installation is recommended as it involves connecting cables behind the head unit. We provide detailed installation manuals and video guides.

Orders are processed within 1-3 business days. Standard shipping usually takes 7-15 business days, while expedited shipping (DHL/FedEx) takes 3-7 business days depending on your location.

Please check if all LVDS cables are securely connected and ensure the dip switch settings match your vehicle’s screen size. For further assistance, contact our technical team at tec@joyeauto.com.

Yes, we regularly release firmware updates to improve stability and compatibility. You can find the latest firmware in our “Support” section or request it by providing your current version to our tech team.