Thank you for choosing Joyeauto. We are committed to delivering your automotive tech products safely and efficiently. Below are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Time
- All orders are processed within 1-3 business days.
- Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders (such as during New Year sales or promotional events), shipments may be delayed by a few days. Please allow additional days in transit for delivery.
2. Shipping Rates & Delivery Estimates
We offer worldwide shipping. Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Cost |
| Standard Shipping | 7-15 Business Days | Free / Calculated at Checkout |
| Expedited Shipping (DHL/FedEx/UPS) | 3-7 Business Days | Calculated at Checkout |
- Note: Delivery delays can occasionally occur due to customs clearance or local carrier issues.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. You can track your package directly on our website or via the carrier’s portal.
4. Customs, Duties, and Taxes
Joyeauto (joyeauto.com) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
- For customers in the EU/UK, please note that VAT may be collected at checkout or upon arrival depending on local regulations.
5. Damages & Missing Packages
- If you receive your order damaged, please contact our technical support team at tec@joyeauto.com immediately.
- Please save all packaging materials and damaged goods before filing a claim.
- We recommend taking a short video or photos of the unboxing process if the package appears tampered with.
6. Incorrect Shipping Addresses
We are not responsible for lost packages if the shipping address provided during the checkout process is incorrect or incomplete. Please double-check your address before finalizing your order. If you notice an error, contact sales@joyeauto.com within 12 hours of placing your order.
7. Restricted Shipping Regions
Currently, we ship to most countries worldwide. If we are unable to ship to your specific location, our team will contact you to cancel the order and provide a full refund.
CONTACT US
If you have any questions about the status of your shipment, please reach out to our dedicated teams:
- Pre-sales & General Logistics: sales@joyeauto.com
- Technical & Delivery Issues: tec@joyeauto.com
- Office Address: A1101, Building 19, Zhonghaixin Innovation Industrial City, Jihua Street, Longgang District, Shenzhen, Guangdong, China.