Welcome to Joyeauto (joyeauto.com). These Terms & Conditions govern your use of our website and the purchase of our products (including CarPlay adapters, vehicle interfaces, and automotive accessories). By accessing our site, you agree to be bound by these terms.

1. General Conditions

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. We reserve the right to refuse service to anyone for any reason at any time.

2. Product Information & Compatibility

  • Vehicle Compatibility: While we strive to provide accurate compatibility data through our Vehicle Compatibility Checker, it is the customer’s responsibility to verify their specific vehicle model and head unit version before purchasing.
  • Accuracy: We attempt to be as accurate as possible with product descriptions and images. However, we do not warrant that product descriptions are error-free.

3. Shipping & Delivery

  • Processing Time: Orders are typically processed within 1-3 business days.
  • Shipping Address: Please ensure your shipping address is correct. We are not responsible for lost packages due to incorrect addresses provided by the customer.
  • Customs & Duties: International customers are responsible for any customs fees, taxes, or import duties levied by their local government.

4. Returns & Refund Policy

We want you to be satisfied with your purchase. If you encounter issues:

  • Return Window: You have 30 days from the date of delivery to request a return.
  • Condition: Items must be returned in their original packaging with all cables and accessories included.
  • Process: To initiate a return, please contact our support team at tec@joyeauto.com.
  • Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment.

5. Warranty Policy

All Joyeauto hardware products typically come with a 1-year limited warranty against manufacturing defects. This warranty does not cover damage caused by improper installation, unauthorized modification, or accidents. For technical assistance, please contact tec@joyeauto.com.

6. Intellectual Property

All content on this site, including text, graphics, logos, and software, is the property of Joyeauto and is protected by international copyright laws.

7. Limitation of Liability

Joyeauto shall not be liable for any direct, indirect, or incidental damages resulting from the use or inability to use our products, including but not limited to vehicle system errors caused by improper DIY installation.

CONTACT INFORMATION

For questions about these Terms, or for support regarding your orders, please reach out to us:

  • Pre-sales Inquiries: sales@joyeauto.com
  • After-sales & Technical Support: tec@joyeauto.com
  • Business Address: A1101, Building 19, Zhonghaixin Innovation Industrial City, Jihua Street, Longgang District, Shenzhen, Guangdong, China.