Frequently Asked Questions

1. Verify whether the device’s indicator lights are flashing and if it is in an operational state. If the lights are not functioning, check the power cord connection for any issues.

2. Verify that the LVDS cable is connected correctly—specifically, ensure that its orientation is not reversed and that the wrong LVDS cable has not been used inadvertently. For vehicle models equipped with a PCB, pay particular attention to the ribbon cable, ensuring that it is securely fastened and fully seated.

3. Verify whether the original vehicle is equipped with a fiber optic cable. If it is, the fiber optic cable must be installed onto our power cable.

4. Verify that the device’s DIP switches are set correctly. Note: Whenever the DIP switch settings are changed, the power cable must be disconnected and then reconnected to the device for the changes to take effect.

5. If all the troubleshooting steps above have been verified as correct, please take photos and videos of the cable installation to allow our technical staff to assist with further troubleshooting.

1. Verify that the device’s DIP switch settings are configured correctly and that the module’s indicator lights are functioning properly. Note: Whenever the DIP switch settings are changed, the device’s power cable must be disconnected and then reconnected for the changes to take effect.

2. After installation, as per the instructions, simply press the designated button for 3 seconds to switch systems. For certain specific vehicles, system switching must be performed using the button included with the product; the vehicle’s original buttons cannot be used for this purpose.

3. Verify that the LVDS cable is connected correctly—specifically, ensure that the connector orientation is not reversed and that the wrong LVDS cable has not been used. For certain vehicles, it is critical to distinguish whether the LVDS connection should be routed to the back of the radio head unit or to the back of the display screen; an incorrect connection will prevent the system from functioning properly.

4. Verify that the connection point for the power cable aligns with the instructions in the manual. For some vehicles, the power cable connection differs depending on whether it connects to the screen or to the head unit.

5. If the device model includes an MMI blue cable, please verify that the MMI cable is correctly connected.

6. If all the troubleshooting steps above have been verified as correct, please take photos and videos of the cable installation to allow our technical staff to assist with further troubleshooting.

1. Verify that the device’s DIP switch settings are configured correctly. Note: Whenever the DIP switch settings are changed, you must disconnect the device’s power cable and then reconnect it for the changes to take effect.

2. Verify that the LVDS cable is connected correctly—specifically, ensure that the connector is not reversed and that the wrong LVDS cable has not been used inadvertently. For specific vehicle models, it is crucial to distinguish whether the LVDS connection should be routed to the back of the head unit or to the back of the display screen; an incorrect connection will prevent the system from functioning properly.

3. Verify that the module’s indicator lights are functioning properly. If the device lights are not working, check the power cable connection for any issues.

1. If the original vehicle system also lacks sound, please check the fiber optic cable; the fiber optic cable needs to be connected to our power cable.

2. Check the pins on the power adapter to ensure they are not bent and are securely seated.

3. Disconnect all power cables and reconnect them.

4.If all the troubleshooting steps above have been verified as correct, please take photos and videos of the cable installation to allow our technical staff to assist with further troubleshooting.

1. Verify that our audio output cable has been correctly inserted in accordance with the instructions. For certain vehicles equipped with factory-installed AMI or AUX ports, the audio output cable must be connected to the vehicle’s original input interface.

2. Confirm whether the original vehicle system has switched to AUX mode or audio input mode.

3. If you have confirmed that the installation is correct yet there is still no sound via AUX, and if your vehicle’s original system supports Bluetooth audio streaming, please use Bluetooth to transmit audio instead. Connection Method: After connecting your mobile phone to CarPlay, return to the vehicle’s original system interface. Connect your phone to the car’s native Bluetooth system and switch the vehicle’s audio source to Bluetooth mode. Then, navigate to the device system settings: Settings > Phone Connection, and check the option labeled “Sound come from the car engine.” This enables audio transmission via the vehicle’s native Bluetooth system.

1. Verify whether the camera is an original factory unit or a modified aftermarket one; original factory cameras typically require no switch configuration by default.

2. Verify that the DIP switch settings are correct. Note: Each time the DIP switch settings are changed, the power cable must be disconnected and then reconnected to the device for the changes to take effect.

3. For certain manual-transmission models, the vehicle’s original system displays the reverse view correctly; however, the reverse view does not appear when using the CarPlay system. This requires manually connecting the reverse control wire. Simply connect the orange “REAR-C” cable—provided as a reserved lead on the module—to the 12V power source of the reverse light.

4. If all the troubleshooting steps above have been verified as correct, please take photos and videos of the cable installation to allow our technical staff to assist with further troubleshooting.

1. For certain vehicle models, the default configuration of the steering wheel control buttons is limited to volume adjustment and cannot be used to switch tracks (previous/next) while within the CarPlay interface. However, if your vehicle’s factory infotainment system supports Bluetooth audio streaming, you can enable track control functionality by switching to Bluetooth mode. Connection Instructions: After connecting your mobile phone to CarPlay, exit the CarPlay interface and return to your vehicle’s factory infotainment system. Next, pair your phone with the vehicle’s built-in Bluetooth system and switch the audio source on the vehicle’s system to “Bluetooth Mode” (rather than AUX mode). Subsequently, navigate to the device’s system settings interface (Path: Settings > Phone Connection) and check the option labeled “Sound from Vehicle Engine.” Once the above configuration is complete, the steering wheel control buttons will resume their normal functionality when audio is streamed through the vehicle’s built-in Bluetooth system.

2. Reasons for Vehicle Protocol Issues — If the original vehicle system does not support Bluetooth audio, steering wheel control functionality cannot be supported.

3. If all the troubleshooting steps above have been verified as correct, please take photos and videos of the cable installation to allow our technical staff to assist with further troubleshooting.

1. Verify that the microphone is installed at the rearview mirror location on the ceiling, positioned away from the vehicle’s original speakers.

2. If your vehicle’s original factory system supports both Bluetooth audio streaming and hands-free calling, you may utilize the vehicle’s built-in microphone directly. Connection Method: After connecting your mobile phone to CarPlay, please switch back to your vehicle’s original factory system interface. Next, pair your phone with the vehicle’s native Bluetooth system and switch the vehicle’s audio source to “Bluetooth” mode (rather than AUX mode). Subsequently, navigate to this device’s system settings interface: [Settings] > [Phone Connection], and check the option labeled “Audio from Vehicle System.” When the audio signal is transmitted via the vehicle’s native Bluetooth connection, the vehicle’s built-in microphone will automatically activate for your use.

3.If all the troubleshooting steps above have been verified as correct, please take photos and videos of the cable installation to allow our technical staff to assist with further troubleshooting.

1. Regarding touch issues with the CarPlay system, touch calibration can be performed. First, toggle DIP switch 2 or 7 on the module to the “ON” position; then, disconnect the power cable and reconnect it. When the calibration cross appears on the screen, tap the center of the crosshair; it will then move to a different location. You must follow its movement, tapping the center each time, until the “OK” button appears. After clicking “OK,” return the DIP switch to the “OFF” position.

2. Check the touch ribbon cable on the adapter PCB to ensure it is not loosely connected or improperly seated.

3. Verify that the DIP switches are set correctly. Note: Whenever the DIP switch settings are changed, the power cable must be disconnected and then reconnected to the device for the changes to take effect.

4. If touch calibration is successful, yet the touch function remains unresponsive after entering the system, please contact a technician for assistance with troubleshooting.